Refund and Returns Policy

Return and Refund Policy

 

Last Updated: May 12, 2023

Thank you for shopping at PantheonX Sports. We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds are necessary. This Return and Refund Policy explains the process for returning products and obtaining refunds. Please read this policy carefully before making a purchase.

  1. Pre-Order Policy

1.1 Pre-Order Process At PantheonX Sports, we offer pre-order options for certain products. Pre-ordering allows you to secure an item before it becomes available for general sale. Please note that pre-ordered items have an estimated shipping time of 21 days, which may vary depending on the product and other factors.

1.2 Changes to Pre-Orders If you wish to make changes to your pre-order, such as canceling or modifying the order, please contact our customer support team as soon as possible. We will do our best to accommodate your request; however, changes may not be possible if the item has already entered the shipping process.

  1. Returns and Refunds

2.1 Return Eligibility We accept returns for eligible products within 30 days of the delivery date. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Certain items, such as personalized or customized products, may not be eligible for return unless they are defective or damaged upon arrival.

2.2 Return Process To initiate a return, please contact our customer support team with your order details and reason for the return. We will provide you with instructions on how to proceed. Please note that you may be responsible for return shipping costs unless the return is due to a defective or damaged product.

2.3 Refund Process Once we receive and inspect the returned product, we will notify you of the status of your refund. If the return is approved, we will initiate a refund to your original method of payment. Please allow a reasonable processing time for the refund to be credited to your account.

  1. Damaged or Defective Products

3.1 Inspection Upon Delivery We strongly recommend inspecting your order upon delivery. If you receive a product that is damaged or defective, please contact our customer support team immediately, providing detailed information and supporting evidence (such as photos) of the issue.

3.2 Replacement or Refund In the case of a damaged or defective product, we will either replace the item or issue a refund, depending on your preference and product availability. We may require the return of the damaged or defective product before a replacement or refund is processed.

  1. Exchanges

We do not offer direct exchanges for products. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

  1. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team. We will be happy to assist you and provide further clarification.

Note: This Return and Refund Policy applies only to purchases made directly through the PantheonX Sports website. If you purchased our products from a third-party retailer, please refer to their return and refund policies.